Carrier® SMART Service2.4.1 - App Store

Carrier(R) SMART Service is a dynamic, proactive strategy for enhanced equipment and system management. Through the identification and analysis of chiller and system operating trends, more informed decisions can now be made relative to meeting comfort demands, implementing service, maintenance or repair events and improving a building’s financial performance. This unique service can be included in a Carrier Service Agreement plan as part of a regular preventive and predictive maintenance program.

The SMART Service app allows SMART Service customers to quickly and easily view Insight into chiller operation and trends of HVAC units noting the serial number of the chiller to view.

Version History Stay signed in for up to 12 hours.
Sign-in works better on slow connections too.
Scan screen is easier to use with the keyboard open. 2.4.1 Aug 13 Improved user experience and faster app performance. 2.4.0 Jul 2 Bug Fixes. 2.3.7 07/17/2024 Improved Chinese translations 2.3.6 07/18/2023 Chinese language support enhancements
Issue fixes 2.3.5 05/06/2022 Chinese translation updates for SignIn & Registration pages to enhance the user experience of our app. 2.3.4 03/23/2022 1: Chinese language-related updates

2: Performance enhancements 2.3.3 01/07/2022 Enhancements and bug fixes. 2.3.2 11/16/2021 1: For better alarm diagnosis, our app now supports 30mins Alarm Snapshot data in which user can compare up to 4 different KPIs responsible for alarm.

2: Bug fixes and enhancements. 2.3.1 10/22/2021 Now our App's main page can Show All your assigned devices at once along with existing experience of getting device based on tenant.

Enhanced search and filter options to get better and quick results on your fingertips. 2.3.0 06/08/2021 Minor bug fixes and performance improvements. 2.2.3 01/29/2021 1: Improvements for better experience with user registration. 
2: Ability to configure desired KPIs on device details page. 2.2.2 08/31/2020 1: Now device details shows more KPI information.
2: Receive notifications (email / sms / push notifications) in case of device communication status changes.
3: Special Access Code / Password integration for PIC6 devices.
4: Feasibility to view Subscribed and Not Subscribed PIC6 devices
5: Enhanced Push notification mechanism.
6: Major performance improvements. 2.2.1 08/05/2020 1: Carrier branding related updates.
2: Performance improvements & bug fixes. 2.2.0 04/30/2020 1: Now you can receive SMS notifications also in case of Alarm / Alert for subscribed device. So go ahead, update your mobile number in Settings screen and subscribe for SMS notifications under Notification Settings.
2: Performance improvements & bug fixes. 2.1.1 04/09/2020 1: Addition of Organization in user registration workflow for better user management.
2: Bug fixes and performance improvements. 2.1.0 02/14/2020 Performance improvements & Bug fixes. 2.0.5 01/24/2020 Dear users, app new version is here and below are some of the changes :

1: Added (7 days ) trend graphs capability to view chiller parameters under section details.
2: New user signup / registration process implemented. 2.0.4 12/23/2019 Dear users, v2.0.3 is here, and below are some of the changes :

1: New app version shows configured gauges for chiller.
2: Now you can view detailed daily historical trends.
3: Enhancements & bug fixes.

Update Now! 2.0.3 10/21/2019 • Now subscribe notifications for chiller through our app for Alarm / Alert occurrence.
• Enhanced push notification content with inclusion of more relevant information like device Serial No. , Customer Name.
• App now receives push notifications in event of chiller Alarm / Alert Reset. 2.0.2 08/13/2019 We update our app as often as possible to help make it faster and more reliable for you.
This release brings to you new features and services:
• Alarms History - Now you can view your device's alarms history for last 7 days.
• On Section Details you can also view your chiller image.
• Devices list has more more information added to it.
• Includes bug fixes and performance enhancements. 2.0.1 07/08/2019 1: Revamped app with a brand new look.
2: Shows your assigned Chillers based on Tenants with Filtration / Search support (No more manual addition of devices).
3: View device's Section Details Information for more details.
4: Subscribe for notifications through our portal and receive email and push notifications for Alarms / Alerts for desired device.
5: Supports all types of Alerts / Alarms in app now. 2.0.0 05/20/2019 Enhancement to get more accurate weather data. 1.2.2 02/14/2019 This release includes bug fixes and improvements. 1.2.1 01/22/2019 1: Login into app using your "Carrier SMART Service" portal credentials.
2: New SMART Password feature allows technicians to acquire PIC6 device password.
3: Application now supports Chinese language.
4: Units (Imperial / Metric) Support. 1.2 12/04/2018